Warranty Policy

1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.
   
2. A replacement or refund will be arranged for all defective products returned, subject to verification of defect.
3. If a product is returned to us after it has been in use for over 9 months, we may, at our discretion, exercise an option to refund a portion of the purchase price proportional to the remainder of the warranty period.
4. For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal.
5. For battery pack or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with.

Return Policy

1. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon filling out the Application or requesting through sales@ca-battery.com
2. If you are not satisfied with our product(s), please contact us through sales@ca-battery.com to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
3. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted. Only the return freight for incorrect items delivered to the customer will be paid for by us.
4. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.

General Ordering Policy

Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used in the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.

Return Merchandise Authorisation (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us in sales@ca-battery.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

Warranty and Return Policy for Clearance Promotional Items

1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
5. Refund request would be accepted ONLY when replacement items are not available.